Shipping and Delivery

Product Shipment

All orders are processed within 48 hours, Monday-Friday, excluding holidays.

Processing times may vary depending on merchandise availability or payment verification and discrepancies.

Shipping time will vary depending on location.

Shipments are based on business days (including express shipping). We do not process or ship orders during the weekends or holidays.

Delivery time of your package may be delayed if no one is present at the time of delivery.

As soon as your order has shipped, you will receive an email confirmation with your tracking information. If you don’t receive an email, please email Customer Service(info@genioshoes.com) for assistance.

Shipping Fee

The shipping fee belongs to the buyer in the orders. Due to the changing taxes and geographical locations of the countries, the shipping charges vary.

Shipping Time

Delivery times of the cargoes vary according to the geographical location of the country where the buyers are located, transportation routes and customs procedures. Our average delivery time is between 9-16 days.

Damaged Shipping

The cargo company is responsible for any damage that may occur during transportation. For this reason, when your order reaches you, we kindly request that you open the package next to the cargo officer and make sure that the products coming out are undamaged.In case of any damage to the product, we recommend that you ask the cargo officer to keep a report, not to receive the product and send an e-mail to info@genioshoes.com or call us at
+90 (532) 618 35 25 as soon as possible.

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SNEAKERS

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